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If you are concerned for your safety or someone else’s, please contact the police or call Triple Zero (000) for emergency assistance.

We know that young people might have limited access to phone lines due to a lack of privacy or feeling unsafe if they are living with people who might overhear their conversations.

Here are some recommended helplines that also have text or online chat options:

Kids HelplineExternal Link - 1800 55 1800
Free, confidential online and phone counselling service for young people aged 5 to 25 years old. Available 24/7.

1800 RespectExternal Link - 1800 737 732
A national sexual assault, domestic and family violence counselling service. This service is free, confidential and available 24/7.

LifelineExternal Link - 13 11 14
A national service providing Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. Available 24/7.

HeadspaceExternal Link - 1800 650 890
A national free confidential online and phone mental health counselling service.

Rainbow Door (Switchboard)External Link - 1800 729 367
Switchboard provides peer-driven support services for lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) Victorians, their friends and family.

Safe StepsExternal Link - 1800 015 188
Free web chat, phone or email family and domestic violence support for people who live in Victoria. Available 24/7

13YarnExternal Link - 13 92 76
A support line for mob who are feeling overwhelmed or having difficulty coping. Available 24/7.

Thirrili Postvention Response ServiceExternal Link - 1800 805 801
The Indigenous Suicide Postvention Response Service supports individuals, families and communities affected by suicide or other significant trauma. Available 24/7.

InTouchExternal Link - 1800 755 988
Specialist family violence provider supporting migrant and refugee women and their communities experiencing family violence. Available Monday to Friday, 9:30am - 4:30pm.

Victims of Crime HelplineExternal Link - 1800 819 817
Service offering free information and support for people affected by crime. Available from 8am to 11pm, seven days a week.

Reviewed 30 May 2023

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